Anton Savage, Miriam O’Callaghan, Kevin Jephson (REI), Paul and Janice Lenehan (Sienna Home Furnishings)
Sienna Home Furnishings, based in the Tramore Road Business Park in the city, is the only dedicated furniture and bedding retail business representative at the prestigious Barclaycard Retail Excellence Ireland Awards for 2012.
The National Store of the Year 2012 is part of the REI Awards, which were established in 1997 to promote best practice standards in the Irish retail industry. The Awards, in partnership with Barclaycard, recognise Ireland’s best retail stores, companies, people and websites and aims to promote best practice standards in the Irish retail industry.
Sienna Home Furnishings, a previous retail excellence finalist and multiple top 50 and top 30 qualifier is one of only two Waterford retailers to make the top 50, the other being the House of Waterford Crystal. More significant though is the fact that Sienna Home Furnishings in the only retailer in the Top 50 solely dedicated to bedding and furniture sales.
As part of the selection process, all store entrants were visited by a Mystery Shopper, with those exceeding demanding service and standards criteria making it to the Top100 Stores. A team of Store Assessors then visited each of the Top100 Stores, selecting the Top 50 stores and then the final Top 30. The National Store of the Year will be selected based on the reports data gathered and a review of store photography and in-store video recording evidence.
Paul Lenehan, Managing Director of Sienna Home Furnishings added, “We at the store are delighted with this result as it reflects the hard work and strict standards we keep regarding customer service, presentation and the quality of our furniture. Our industry sector has suffered much over the past few years and this result is a welcome endorsement of the hard work and dedication of the team at Sienna, and we thanks our customer for their continued support. Being the only furniture and bedding store in the country to achieve this level of placement is extra special”
The SLEEP ROOM at Sienna Home Furnishings is a unique retail proposition that interested the store assessors particularly. This dedicated area discretely located away from the hustle and bustle of the main store, has a private, quiet and calming atmosphere where customers can take time to try the large selection of beds on offer and where their fully trained and certified staff is on hand to help make the right bed choice.