Home Instead Senior Care was recently awarded ISO certification which copper-fastens its commitment to quality care, customer service and continual improvement.
ISO 9001, which is administered by the International Organisation for Standardisation, is recognised globally as the guideline for establishing and maintaining an effective quality management system for businesses in any sector.
Since opening the doors of its Waterford office in 2009, HomeInstead Senior Care has grown steadily and now cares for over 200 clients, employs over seventy CAREGivers and is run by an office team of eight, including Director of Care, Danette Connolly and Director, Michael Connolly.
According to Danette the accreditation is an endorsement of Home Instead’s commitment to quality care to its clients in the community. “Our company’s policy is not only to provide the optimum level of home care for seniors, but also to focus on and understand the needs of our clients and their families and to exceed those expectations.”
“Whilst this accreditation formally reinforces the quality of care and values we have always made available to our clients, it is also a huge reassurance to our clients of our commitment to adhering to quality standards in the areas of customer care, service delivery, CAREGiver hiring and training and continuous improvement”, Danette added.
Testament to this is the work that Home Instead has done in spearheading many
positive health initiatives and brought awareness to a multitude of senior’s issues including; Care Choices for Seniors, osteoporosis and fall prevention awareness, Positive Ageing Solutions, elder abuse awareness, tax relief incentives and much more.
Another step in Home Instead’s journey to continue to improve and develop is its dedication to being recognised as “A Great Place to Work”. This global scheme helps organisations identify, create and sustain great workplaces through the development of high-trust workplace cultures. Home Instead is committed to building an inspirational workplace for employees, involving employees to help implement positive changes and listening to employee opinion in order to become an employer of choice.
For further information about the services of Home Instead Senior Care log onto www.homeinstead.ie or call 051 333966.